Terms of Service

Our services

Shop with Aaron provides personal shopping, delivery, courier, and errand services in Rancho Cucamonga, Upland, Claremont, La Verne, Ontario, and nearby areas. Services include grocery and retail shopping, pharmacy pickup of sealed prescriptions, and point-to-point errand and courier runs. We do not provide caregiving or medical services, licensed-trade work (electrical, plumbing beyond simple fixture swaps, or structural work), or passenger transportation.

Orders may be placed through the Shop with Aaron app, by telephone, by text message, or by email. However you place your order, this Agreement applies.

Ordering & delivery

When you place an order, we use all reasonable efforts to deliver to you at the time of your choosing. Once you place your order, we act as bailee for the ordered products. You can modify an existing order at any time up until shopping for that order is complete by contacting us at (909) 275-4314 or by messaging through the app. Please note that we reserve the right to refuse service to anyone. We reserve the right to change our service fees at any time; you will always know the fee structure before your order is shopped.

You do not need to be present to receive your order as long as your final invoice is paid. In the case of bad weather or unforeseen delivery complications, deliveries may be delayed. We will make every effort to get your order to you promptly.

If something is missing from your order, please contact us right away so that we can do everything reasonable in our power to ensure your satisfaction. In the case where you fail to pay for the products ordered, you agree to forfeit to the Company any right, title, or interest you may have in the products.

Price, availability & substitutions

From time to time, products you order may be unavailable. If we are unable to fulfill your entire order, we will make every reasonable effort to substitute the closest product, communicating with you about substitutions whenever possible. If we are unable to substitute with an adequate replacement, the item will be removed from your total.

We do not set the prices for the items on your list. Store and product costs are passed through at the price each individual store has set, as shown on the receipt.

Product information contained on the Site, in the app, or in our advertisements is offered as a convenience and should not be deemed as accurate. Such information should not be used by you to evaluate ingredient information, nutritional values, or potential food allergies. The Company assumes no responsibility for such information.

Service fees & payment

Our standard service fee is 15% of the shopping total, with a minimum fee starting at $15 that varies by location and store. In-store sales and discounts are passed through to the customer. Additional fees may apply for extended travel distance or extraordinary delivery circumstances (such as multiple flights of stairs). There is no separate standard delivery charge. Pricing for special services is stated at the time of arrangement.

We accept credit and debit cards, as well as Zelle. Card payments are processed by Stripe, our third-party payment processor. When you place an order through the app, your card may be authorized or securely saved at checkout, and your final total (the in-store receipt total plus the service fee and any tip) is charged after shopping is complete. We never see or store your full card number.

In the event your card is declined, we reserve the right to collect funds for any uncollected transactions owed to us. If you fail to pay any fees or charges when due, we may charge such amount to the card identified in your account information and we may suspend or terminate your access to our service. You shall be responsible and liable for any fees, including but not limited to attorney's fees and collection costs, that we may incur in our efforts to collect any unpaid balances from you.

Tips are never required but are gladly accepted. Customers are under no obligation to tip but have the option of doing so at their discretion.

Your account & information

You are responsible for, and agree to pay promptly, all charges to your account, including applicable taxes and purchases by you or anyone you allow to use your payment method. You agree and accept responsibility for keeping all your account information current, including name, payment information, delivery address, telephone number, and email address. You can update your information anytime in the app. You agree that you will not provide fraudulent information and that you are solely responsible for any information you provide to us. You will comply with all laws applicable to your activities on the Site and with this Agreement.

Sensitive payment information is encrypted in transit and handled by Stripe under industry-standard safeguards. See our Privacy Policy for details on how your information is collected and used.

You hereby represent that you are an adult (18 years or older) and have the power and authority to enter into this Agreement and perform your obligations hereunder.

Alcohol & tobacco products

By California State Law, purchasers of alcoholic beverages must be at least twenty-one (21) years of age. You may not legally order any alcoholic beverages unless you are at least twenty-one (21) years of age, and you may not purchase alcoholic beverages for anyone who is under the age of twenty-one (21). You must present identification and proof of age to receive alcoholic beverages. We reserve the right to refuse service, terminate accounts, remove alcoholic beverages, or cancel orders at our sole discretion.

By placing an order containing alcohol and/or tobacco products, you affirmatively state and certify that you are old enough to legally purchase such products and that you are purchasing them for your own consumption and no other purpose: 21 years of age or older for both alcohol and tobacco products, as required by California law. You further certify that you will personally receive the alcoholic beverages and/or tobacco products and that you will have your identification available for inspection at delivery.

IT IS A VIOLATION PUNISHABLE UNDER LAW FOR ANY PERSON UNDER THE AGE OF TWENTY-ONE TO PRESENT ANY WRITTEN EVIDENCE OF AGE WHICH IS FALSE, FRAUDULENT, OR NOT ACTUALLY HIS/HER OWN FOR THE PURPOSE OF ATTEMPTING TO PURCHASE ANY ALCOHOLIC BEVERAGE.

Order cancellations

If you wish to cancel your order, please contact us at (909) 275-4314 or through the app. Please note that a cancellation fee may be applicable, depending on the circumstances of the cancellation and the value of the order (for example, if shopping is already underway). The cancellation fee will be determined by the Company and will be communicated to you upon cancellation of your order.

Third-party businesses

From time to time, we may permit you to order and receive products from businesses that we don't use on a regular basis. In such instances, we act only as the link between you and such businesses. The purchase, payment, warranty, guarantee, delivery, maintenance, and all other matters concerning the merchandise, services, or information ordered or received from such businesses are covered by their customer agreements and policies and are solely between you and such businesses. We make no representations or warranties of any kind, express or implied, regarding the merchandise received from these businesses, and the fact that we make such products available should not be construed as an endorsement of these businesses or the products they provide.

Copyright, ownership & trademarks

All Site and app content, design, text, graphics, and interfaces; the collection, selection, and arrangement thereof; and all software are the property of, or duly licensed to, Aaron Wilson LLC. Consent is granted to view such materials for the sole purpose of using our service and placing an order with us. Any other use of materials on this Site, including modification, distribution, or reproduction, is strictly prohibited. You acknowledge that Shop with Aaron and/or third-party content providers remain the owners of such material and that you do not acquire any ownership rights by downloading copyrighted material. Shop with Aaron reserves the right to revoke your use of the Site.

Shop with Aaron, Aaron Wilson LLC, www.shopwithaaron.com, www.shopwaaron.com, the Shop with Aaron logo, graphics, trademarks, and/or trade dress of Shop with Aaron are proprietary to Shop with Aaron and may not be used by you for any reason. All other trademarks, service marks, product names, and company names or logos appearing on the Site are the property of their respective owners, and you do not acquire any ownership rights in such marks, logos, or names by using this Site or our service.

Acceptable use

You agree not to engage in unacceptable use of our service, Site, app, or systems. Among other things, you agree not to: (a) disseminate or transmit unsolicited messages, chain letters, or unsolicited commercial e-mail; (b) disseminate or transmit material that, to a reasonable person, may be abusive, obscene, pornographic, defamatory, harassing, grossly offensive, vulgar, threatening, or malicious; (c) disseminate or transmit files, graphics, software, or other material that actually or potentially infringes the copyright, trademark, patent, trade secret, or other intellectual property rights of any person; (d) create a false identity or otherwise attempt to mislead any person as to the identity or origin of any communication; (e) export, re-export, or permit downloading of any message or content in violation of any export or import law, regulation, or restriction of the United States and its agencies and authorities, or without all required approvals, licenses, or exemptions; (f) interfere with, disrupt, or attempt to gain unauthorized access to other accounts; (g) disseminate or transmit viruses, Trojan horses, or any other malicious code or program; or (h) engage in any other activity deemed by us to be in conflict with the spirit or intent of this Agreement.

Warranty disclaimer; limitation of liability; indemnification

You expressly agree that use of our service, the Site, the app, and the internet is entirely at your own risk. Our service, the Site, and their contents are provided on an "as is", "as available" basis. To the extent permitted by applicable law, we disclaim all representations and warranties of any kind, whether express or implied, including, without limitation, the warranties of merchantability or fitness for a particular purpose, with respect to our service, the Site, or its contents or with respect to any information, services, and products provided through or in connection with our service. We make no representations or warranties of any kind as to the availability, accuracy, or content of any information, services, or products obtained through the Site or the service. We do not warrant that the functions provided by the Site will be uninterrupted or error free, or that the Site or the server that makes it available is free from viruses or other harmful components.

Neither the Company nor any of its owners, employees, affiliates, agents, representatives, third-party information providers, merchants, or licensors shall be liable for any damages of any kind, including, without limitation, compensatory, direct, indirect, special, incidental, consequential, or punitive damages; loss of data, income, or profit; or loss or damage to property, arising out of or in connection with the use of, or the inability to use, our service, the Site, or the internet. The Company's delivery liability shall be limited to providing you with a refund for any product that is returned. Your sole and exclusive remedy hereunder shall be for you to discontinue your use of our service and to terminate this Agreement. We reserve the right to limit your order or the quantity of a specific product you may order. Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential, incidental, or special damages or of implied warranties, in such states and jurisdictions liability is limited to the greatest extent permitted by law.

The material on the Site is provided for lawful purposes only. You agree to defend, indemnify, and hold Shop with Aaron harmless from any and all suits, actions, legal or administrative proceedings, claims, demands, damages, liabilities, and expenses, including attorney's fees and costs, arising in connection with a violation of this Agreement by you or through use of your account.

Termination

This Agreement is effective upon your acceptance as set forth herein and shall continue in full force and effect until terminated. Shop with Aaron may suspend or terminate this Agreement or the Shop with Aaron service, or remove or disable access to any portion of our service, at any time for any reason with or without notice to you. If you do not agree with the terms of this Agreement, you may terminate your acceptance by emailing us at contact@shopwithaaron.com and by no longer accessing our Site or app. Shop with Aaron reserves the right to collect fees and charges incurred before you cancel your service. In addition, you are responsible for any charges incurred to third-party vendors or content providers prior to your cancellation.

Notices & amendments

We may give notice to you of a change in this Agreement and any other matter through a general posting on the Shop with Aaron Site, or other means determined by the Company.

Shop with Aaron may amend this Agreement at any time by posting the amended terms on our Site. All amended terms shall automatically be effective at the time they are initially posted. By accessing this Site or placing an order after the effective date of any such amendment, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then-current Agreement to which you are bound. Customers who place orders by telephone, text, or email agree to be bound by the terms of this Agreement, as amended from time to time.

Entire agreement; governing law

This Agreement and the Privacy Policy referred to herein represent your entire agreement with Shop with Aaron regarding the use of the service and the Site. You agree that this Agreement is not intended to confer and does not confer any rights or remedies upon any person other than you and Shop with Aaron. If any portion of this Agreement is held invalid or unenforceable, that portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intention of the parties, and the remainder of this Agreement shall remain in full force and effect. The failure of either party to insist upon strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right.

This Agreement shall be governed by the laws of the State of California without regard to its conflict of law rules. You expressly agree that exclusive jurisdiction for any claim or dispute with Shop with Aaron or relating in any way to your use of the service or the Site resides in the federal and state courts of California, and you further expressly consent and agree to personal jurisdiction by the state and federal courts sitting in the State of California in connection with any such dispute. Any cause of action by you must be instituted within one year after the claim or cause of action has arisen, or be barred.

Contact

Questions about these terms: contact@shopwithaaron.com or (909) 275-4314.